Företagsorganisation och företagsledning. Ledningssystem

This document provides, assessment guidelines and criteria for bodies undertaking conformity assessment of operating management systems developed in accordance with the requirements of ISO 29501 Operating management systems – Requirements with guidance for use. The assessment guidelines and criteria provided in this document can be implemented by: — organizations undertaking self-assessment as the basis for determination and self-declaration (first part), or — parties having an interest in the organization such as partners, stakeholders and customers (second party), or — independent parties providing conformity assessment services (third party). NOTE 1 ISO/IEC 17020 – Conformity assessment - Requirements for the operation of various bodies performing inspection, contains requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities NOTE 2 ISO 19011 – Guidelines for auditing management systems, provides guidance on auditing management systems, including the principles for auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. NOTE 3 ISO/IEC 17021-1, Requirements for bodies providing audit and certification of management systems – Part 1 Requirements can be used as reference should organizations seek assessment of their operating management system by third-party conformity assessment bodies.

This document provides specific requirements and guidance for organizations in the field of the oil and gas industry, including petrochemical and lower carbon energy activities to develop standardized and consistent operating processes to manage risks and opportunities and improve operating performance. NOTE In the context of this document, the term “operating” applies to every type of operator or provider activity and applies to all phases, from technology research to access to new resources through exploration scoping and concept definition, during design, procurement and construction of facilities, through start-ups, normal operations and shutdowns, when products are transported and brought to market, or when facilities are decommissioned at end of life. This document is applicable throughout the value chain and lifecycle of an organization’s activities, assets, products and services. The requirements and guidance provided in this document can be applied to other activities undertaken by the organization and by other sectors.

This document establishes the widely accepted definitions and concepts of servitization and advanced services to facilitate communication between industry stakeholders. It provides a framework that explains the breadth of the organizational transformation process required to develop an advanced services business model. lt also provides guidance on how to envision advanced services and the requirements for their effective delivery through servitization. Case studies for advanced services and servitization are provided in Annex A and Annex B. Although the concepts of advanced services and servitization have originated in a manufacturing context, the standard is equally applicable to other product-based organizations of any size that seek to provide any type of advanced services.