Sociologi. Service. Företagsorganisation och företagsledning. Administration. Transport Administration

ISO/IEC 17067 describes the fundamentals of product certification and provides guidelines for understanding, developing, operating or maintaining certification schemes for products, processes and services. ISO/IEC 17067 is intended for use by all with an interest in product certification, and especially by certification scheme owners.

1.1 This International Standard contains principles and requirements for the competence, consistency and impartiality of the certification of products (including services; see clause 3.3 of ISO/IEC 17000) and processes and for the bodies providing those activities. Certification bodies operating to this International Standard need not offer all types of product, service or process certification. 1.2 Certification of products, services and processes is a third party conformity assessment activity (see clause 5.5 of ISO/IEC 17000:2004). Bodies performing this activity are therefore third party conformity assessment bodies, (named in this standard "certification body/bodies"). Note 1 A certification body can be non-governmental or governmental (with or without regulatory authority). Note 2 This International Standard can be used as a criteria document for accreditation or peer assessment or other assessment processes.

Organizations with responsibility for managing facilities, including arrangements for the delivery of facility services, can operate from within a demand organization or be external to it, i.e. on the supply side. The facility management organization, or FMO as it is termed, is the focus of attention for this new standard, which is aimed at providing guidance, with recommendations, on the development of the FMO. The standard will cover governance, leadership, accountability, management oversight, value drivers, risk, organizational structure, stakeholder engagement, social responsibility and ethical behaviour with respect to all FMOs, as well as factors influencing their successful operation. It will also cover the practical matter of the external multi-service provider that aspires to offer management-led facility management over and above the day-to-day delivery of operational facility services.

This document specifies requirements for a quality management system when an organization:

a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of this document are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

This International Standard specifies requirements for a Sustainable Development Goals Management System when an organization:

Needs to demonstrate and enhance its work and performance towards the UN SDGs.

Seeks to manage its responsibilities in a systematic manner that contributes to the pillars of sustainability.

Consistent with the SDG policy of the organization, the intended outcome of an SDG management system is to: 

Enhance the organization’s performance. 

Fulfil compliance obligations.

Achieve selected SDG objectives.

Increase success.

Create trust and confidence to relevant existing and future stakeholders.

This document specifies requirements for a Food Loss and Waste Management System (FLWMS) to enable an organization that is involved in the food supply chain:

a) to plan, implement, operate, maintain, review, improve and update a FLWMS to minimize FLW within its operations and/or its supply chain;

b) to put in place arrangements to quantify, measure, monitor, document and report the FLW;

c) to contribute to reducing FLW throughout the food supply chain;

d) to evaluate and assess interested parties within the food supply chain;

e) to effectively communicate FLW issues to interested parties within the food supply chain;

f) to ensure that the organization conforms to its stated FLW policy;

g) to demonstrate continual improvement in its efforts to reduce FLW to relevant interested parties; and h) to seek certification or registration of its FLWMS by an external organization or make a self- assessment or self-declaration of conformity to this document.

All requirements of the FLWMS are generic and are intended to be applicable to all organizations in the food supply chain regardless of size and complexity. Organizations that are directly or indirectly involved include, but are not limited to farmers, feed producers, animal food producers, harvesters of wild plants and animals, producers of ingredients, food manufacturers, providers of transportation, storage and distribution services, wholesalers, retailers, food charities, organizations providing food services or catering services and organizations providing food waste management services.

This FLWMS allows any organization, including small and/or less developed organizations (e.g. a small farm, a small packer-distributor, a small retailer or a food service outlet) to implement externally developed elements in their FLWMS.

NOTE 1 Organizations can also choose to address or take steps to reduce consumer food waste within their FLWMS should this be considered a significant FLW hotspot (see Annex A).

NOTE 2 Competent authorities seeking to reduce FLW within their jurisdictions can incorporate this document within their activities. 

This document provides a systematized framework for the competencies of AI ethicists, categorizing them into knowledge, skills and attitudes related to the specific activities and tasks of the role. It identifies requirements and recommendations necessary for individuals to effectively perform as AI ethicists. These competencies encompass a strong understanding of European values and fundamental rights, further enhancing the knowledge, skills and attitudes required for this profession. The document aims to foster a shared understanding of the essential concepts and principles inherent to the AI ethicist role. It illustrates a clear, uniform approach to the integral components of this profession. Moreover, the document outlines how the role of AI ethicists can be seamlessly integrated into a wide variety of organizations. These include, but are not limited to, commercial enterprises, governmental agencies and non-profit organizations.