Sociologi. Service. Företagsorganisation och företagsledning. Administration. Transport Administration

This document specifies the qualification of the personnel with regard to the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems and to fulfil the requirement of the maintenance job, in the modern and digital world. This document guides the definition of the knowledge, skills, and competencies required for the qualification of maintenance personnel. These guidelines can be used for personnel training and career planning, as well as a guide for the basis for personnel certification, as an example of the assessment and approval of personnel through personnel certification. This document covers the following professional persons in the maintenance organization: - Maintenance Technician Specialist; - Maintenance Supervisor; - Maintenance Engineer; - Maintenance Manager (Responsible of Maintenance Function or Service). These denominations can be adapted based on company practices and operational organization. An example of a structured way of organizing maintenance in an organization can be seen in Annex A. This document does not specify the verification criteria nor the specialized training of the personnel, which is related to the specific industrial and building sectors. NOTE Specialization and profession are the subject of the training carried out in the relevant sector.

This document specifies requirements for a quality management system when an organization:

a)   needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b)   aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of this document are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

NOTE 1   In this document, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.

NOTE 2   Statutory and regulatory requirements can be expressed as legal requirements.

This document specifies the requirements for a railway quality management system (RQMS)

—   applicable throughout the whole supply chain of the railway sector related to industrial products and services,

—   providing continual improvement, emphasizing defect prevention and defect reduction in the supply chain, and

—   enhancing and sustaining product quality, including its safety aspects.