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ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: · essential elements in FM sourcing processes; · FM roles and responsibilities in sourcing processes; · development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: · strategic processes related to service and support functions for the core business; · development of FM strategies; · development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; · development of FM information systems; · FM education and research; · organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

This document provides guidance for setting up and operating a service providers prequalification, qualification, or shortlisting process. This document is applicable to: a) organizations which provide list of prequalified, qualified or shortlisted service providers; b) any interested parties who are directly or indirectly involved in or affected by a service providers prequalification, qualification, or shortlisting process. This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts. NOTE 1 “Works contracts” are contracts that have as their object the execution, or both the design and execution, of a work and are not covered in this document. Contracts having as their object only the design of a work are covered. NOTE 2 “Work” means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function. This document is also not applicable for contracts covering employment arrangements (be they of formal or informal nature).