Bygginstallationer

This document provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN ISO 41012 within the framework of EN ISO 41011 and ISO/TR 41013 The standard provides a link into management methods and management theories.

This European Standard is applicable to:

— FM in public and private organizations;

— client organization and service provider relationships;

— full range of facility products or facility services;

— both types of service providers in FM (internal and external);

— all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).

This document is applicable to business services (not consumer oriented).

This document does not:

— replace the quality management systems of the client organization;

— provide standard forms:

— for performance and quality management systems (delivering a quality management system);

— for defining requirements;

— for a measurement tool;

— for service level;

— apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).

FM covers and integrates a very broad scope of processes, products / services, activities and facilities. The approach of this standard is to consider the added value provided to the primary activities by adopting a product perspective as recognized by the primary processes or core business in the organization. This standard therefore introduces the concept of standardized (classified) facility products.

The scope of this standard is to provide taxonomy for FM which includes:

— relevant interrelationships of elements and their structures in FM;

— definitions of terms and contents to standardize facility products which provide a basis for cross border trade, data management, cost allocation and benchmarking;

— a high level classification and hierarchical coding structure for the standardized facility products;

— expanding the basic FM model given in ISO 41011 by adding a time scale in the form of the quality cycle called PDCA (Plan, Do, Check, Act);

— a linkage to existing cost and facilities structures;

— alignment with the primary activities requirements.

Additional benefits from this standard are:

— Introducing a client rather than a specifically asset oriented view;

— Harmonization of different existing national structures (e.g. building cost codes) on an upper level relevant for the organization and its primary activities.

This document provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.

This document also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.

The document is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

This document establishes a common basis for planning and design, area and space management, financial assessment, as well as a tool for benchmarking in the field of Facility Management.

This document covers area and space measurement for existing owned or leased buildings as well as buildings in state of planning or development.

This document presents a framework for measuring floor areas within buildings and areas outside of buildings. In addition, it contains clear terms and definitions as well as methods for measuring horizontal areas and volumes in buildings and/or parts of buildings, independent of their function.