Övriga tjänster

Kommittébeteckning: SIS/TK 303 (IT-system och IT-tjänster)
Källa: ISO
Svarsdatum: den 22 maj 2018
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This document describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations using ISO/IEC 20000-10 definitions for ISO/IEC 20000-1 and other parts;
b) organizations considering using any document and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000.