Ledningssystem

Kommittébeteckning: SIS/TK 303 (IT-system och IT-tjänster)
Källa: ISO
Svarsdatum: den 20 dec 2017
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This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to fulfil service requirements and deliver value.

This document can be used by:

a) a customer seeking services and requiring assurance regarding the quality of those services;

b) a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain;

c) an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services;

d) an organization to monitor, measure and review its SMS and services;

e) an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS;

f) an organization or other party performing conformity assessments against the requirements specified in this document;

g) a provider of training or advice in service management.

The term service as used in this document refers to the service or services in the scope of the SMS. The term organization as used in this document refers to the organization in the scope of the SMS. The organization manages and delivers services to customers and can also be referred to as a service provider.

Any use of the terms service or organization with a different intent is distinguished clearly in this document.

The organization in the scope of the SMS can be part of a larger organization, for example an individual department of a large corporation.

There is no requirement in this document for its structure and terminology to be applied to an organization’s SMS. The structure of clauses is intended to provide a coherent presentation of requirements, rather than a model for documenting an organization’s policies, objectives and processes. There is no requirement for the terms used by an organization to be replaced by the terms used in this document. Organizations can choose to use terms that suit their operations. However, an SMS as designed by an organization, cannot exclude any of the requirements specified in this document.

Figure 1 illustrates an SMS showing the clause content of ISO/IEC 20000-1. It does not represent a structural hierarchy, sequence or authority levels. It shows that the requirements in Clause 8, Operation of the SMS, have been split into sub-clauses to reflect the service lifecycle. The sub-clauses are commonly referred to as the service management processes. The service management processes and the relationships between the processes can be implemented in different ways by different organizations. The relationship between each organization and its customers, users and other interested parties influences how the service management processes are implemented.

Kommittébeteckning: SIS/TK 552 (Asset management)
Källa: ISO
Svarsdatum: den 21 dec 2017
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This document provides guidance for the application of an asset management system, in accordance with the requirements of ISO 55001.

This document can be applied to all types of assets and by all types and sizes of organizations.

NOTE 1 This document is intended to be used for managing physical assets in particular, but it can also be applied to other asset types.

NOTE 2 This document does not provide financial, accounting or technical guidance for managing specific asset types, however, in Annex E information is provided on the relationship between the financial and non financial functions asset management.

NOTE 3 For the purposes of ISO 55000, ISO 55001 and this document, the term “asset management system” is used to refer to a management system for asset management.